Shipping & Returns

Last Updated: October, 2026

At Creative with Creation LLC, our memorial keepsakes are made with care and, where applicable, personalized specifically for each customer.

Because personalized products require additional preparation and production time, we want you to understand our shipping, return, and replacement policies before placing an order.

1. Order Processing

Production times may vary depending on the product, personalization requirements, material availability, and current order volume.

The estimated production time will be communicated before or at the time your order is confirmed.

Personalized products may require additional time because each piece must be reviewed and prepared individually.

2. Shipping

Available shipping methods, shipping charges, and estimated delivery times will be presented or confirmed before your order is finalized.

Once an order has shipped, you may receive tracking information when tracking is available.

Delivery times are estimates and may be affected by circumstances outside our control, including carrier delays, weather, holidays, incorrect addresses, or other transportation issues.

For online sales, the business should state a promised shipping timeframe or otherwise account for the applicable federal shipping rule; the FTC notes that when no shipping time is promised, sellers generally must ship within 30 days.

3. Shipping Address

Customers are responsible for providing an accurate shipping address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

4. Personalized Products

Because personalized memorial plaques are created specifically for the customer, personalized products are generally not eligible for return simply because the customer changes their mind or no longer wants the product.

This includes products customized with:

  • Names
  • Dates
  • Personal messages
  • Custom engraving
  • Other customer-requested personalization

Please carefully review all personalization details before submitting your order.

5. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

We may request:

  • Photographs of the package
  • Photographs of the damaged product
  • Your order information
  • Other information needed to document the issue

Please retain the original packaging until we have reviewed the situation.

If the product was damaged during shipping, we will work with you to determine the appropriate resolution.

6. Incorrect or Defective Products

If you receive a product that is materially different from what you ordered, contains a production error attributable to us, or arrives with a manufacturing defect, please contact us promptly.

After reviewing the issue, we may offer an appropriate remedy, which may include:

  • Replacement
  • Repair
  • Refund
  • Another mutually agreed resolution

Natural variations in wood grain, color, texture, knots, and markings are characteristics of natural hardwood and are not considered defects by themselves.

7. Returns

Except where required by applicable law or otherwise stated by Creative with Creation LLC, personalized memorial products cannot be returned solely because of a change of mind.

For eligible non-personalized products, if returns are offered, the specific return period and conditions will be stated at the time of purchase.

Before purchasing, customers should review the applicable return terms, including any deadline, shipping responsibility, and refund conditions. Michigan consumer guidance specifically recommends that online shoppers review these details before purchasing.

8. Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Shipping charges may not be refundable unless required by applicable law or otherwise agreed.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Because personalized products may enter production shortly after an order is confirmed, cancellation may not be possible once production has begun.

If an order can be cancelled before production begins, we will communicate any applicable refund or cancellation terms.

10. Exchanges

Because personalized products are created specifically for each customer, exchanges are generally not available for personalized items unless the product is defective, damaged, incorrect, or otherwise eligible for a remedy under this policy.

11. Contact Us About an Order

For questions about shipping, returns, damaged products, or an order, please contact us: